Refund and Returns Policy

We want you to be happy with every purchase. This policy explains how returns and refunds work at Gaming Mania.

1. Tested before it leaves us

All goods are tested before collection by the customer or before dispatch. For pre-owned units we send you a video of your unit showing that everything is working.

2. 3-day cooling-off period (pre-owned units)

We offer a 3-day cooling-off period on pre-owned units, counted from the day you receive the unit. Should you experience any fault in this period you may return the unit.

• A handling fee may apply if something is found to be wrong with the unit. The fee is determined by the cost of repairing the unit, and we will tell you the amount before any work is done.
• The cost of returning the unit to us is for your account.
• Return the unit with everything it came with (controllers, cables, box) and without new damage.

3. Brand new units

Brand new units carry the standard factory warranty. Warranty claims are handled according to the manufacturer's terms; contact us first and we will help you with the process.

4. Your rights under the law

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, including the right to return defective goods and the cooling-off right for goods bought online, where these apply.

5. How to return something

1. WhatsApp or email us with your order number, what is wrong, and a short video or photos if possible.
2. We confirm the return and tell you where to send the unit.
3. Once we have received and tested it, we repair, replace or refund it, and let you know any handling fee first.

6. Refunds

Approved refunds are paid back to the original payment method (or by EFT for EFT payments) within 10 working days of approval, less any handling fee that applies.

7. What is not covered

• Damage caused after delivery, including drops, liquid, power surges or opening the unit.
• Normal wear on pre-owned items described in their condition grade.
• Digital codes and software once redeemed.

Returns are handled by Mania and Beyond (Pty) Ltd.