Condition guide

No surprises at the door.

How we test, grade and describe every pre-owned console, controller and laptop.

The scale

Four honest labels

New

Brand new

Sealed or unused stock with the standard factory warranty.
- Unopened or unused
- Factory warranty
- All original accessories
Shop Brand new
Pre-owned

Mint

Looks and works like new. No visible marks.
- No visible marks
- Fully tested on video
- Often boxed
Shop Mint
Pre-owned

Good

Light signs of use, such as fine scratches. Works perfectly.
- Fine scratches or light shine
- Fully tested on video
- Works perfectly
Shop Good
Pre-owned

Fair

Visible wear or marks. Fully tested and works perfectly.
- Visible wear, scuffs or marks
- Fully tested on video
- Best price for the same performance
Shop Fair

Tested on video

What we check before anything ships

All goods are tested before collection or dispatch, and we send you a video of your actual unit showing everything working.

Pre-owned units come with a 3-day cooling-off period. If anything is wrong you can return the unit; a handling fee based on the repair cost may apply and return shipping is for your account. Read the returns policy

Powers on, boots and runs a game for at least 15 minutes
Disc drive reads and ejects (disc models)
HDMI, USB ports, Wi-Fi and Bluetooth all connect
Controllers: buttons, triggers, sticks (no drift), charging
Fans and temperature under load
Factory reset, cleaned and dusted out

Pre-owned

Pre-loved. Properly tested.

Shop all pre-owned

01
Inspected & cleaned
Every unit is opened up, dusted out and checked over before it is listed.
02
Tested on video
Before it ships we film it powering on and playing, and send you the clip.
03
Honestly graded
Mint, Good or Fair, with photos of the actual unit. No surprises at the door.